How promptly your claim is handled is one of the most important things for all insurance customers. And getting your claim handled to your satisfaction means being able to report the claim as soon as possible. At Germania, you can report a claim 24 hours a day, seven days a week.

So, call the person you bought your insurance from first. If you cannot reach your agent, please call 1-800-392-2202, extension 4810 during business hours. Normal business hours at Germania are from 7 a.m. to 5 p.m. Monday through Friday. After hours, simply call 1-800-392-2202 and you will be guided to a claims customer service representative.

How fast will I get my check?

We are truly proud of our response time to claims. Our claims adjusters are equipped with laptop computers, and in most cases we are able to issue a check the day the adjuster reviews your loss.